Before requesting a physical item
These policies describe physical TAP/NFC items provided by OneTap LLC. Creating an account or receiving a software plan allowance is not an order for hardware. Review these rules before requesting an item or approving a final proof.
Custom items and final sale
Custom, engraved and NFC items are final sale. Custom, engraved, programmed or activated items are not eligible for returns or exchanges except for a confirmed defect or TAP production error reviewed under this policy. Preference changes are not an eligible reason for return or exchange.
Final proof and production approval
The customer is responsible for reviewing and approving the final proof. Approval authorizes production. Review names, spelling, artwork, layout and other proof details before approving.
Minor variations in material, finish, engraving or manufacturing may occur. These variations do not by themselves establish a confirmed defect or TAP production error.
Defects and TAP production errors
Contact TAP support with the order information and a description of the issue. TAP reviews the reported defect or production error before deciding on a correction, replacement or other remedy. A report does not automatically create a refund or free-replacement entitlement.
Shipping and delivery
Original shipping charges are non-refundable. TAP does not guarantee a delivery date. Nonpayment may delay or cancel production or shipment.
Carrier delay, loss or shipping damage
After shipment, carrier delay, loss or shipping damage must follow the applicable carrier claim or investigation process. TAP may provide available shipment documentation. Reimbursement is not automatic before carrier/TAP review.
Loss, damage or misuse after delivery
Contact TAP support about replacement options if an item is lost, damaged or misused after delivery. A free replacement or fixed replacement price is not promised; options are reviewed for the reported situation.
NFC compatibility and QR fallback
NFC behavior varies with the phone, operating system, case, device settings and reader location. Not every phone supports NFC reading. Use the QR fallback where appropriate. Browser previews do not certify physical NFC, camera scanning or native contact import.
Plan cancellation is separate from physical orders
Cancelling a commercial plan does not automatically refund completed physical-item orders, delete historical business records or reassign stable Card identities/URLs or QR keys. Plan changes and data/deletion requests follow their separate reviewed processes and applicable record needs.
Read plan changes, cancellation and historical-record terms
Contact Support
Need help with a physical TAP item?
For order, proof, defect, shipping or replacement questions, include the order information and issue description when contacting support@tappedone.com. Do not send passwords, verification codes or secret credentials.